Frequently asked questions
Everything you need to know about files, payments, compatibility, licensing and ImportVista customization.
How do I receive my file after purchase?+
Standard products are digital. After checkout, Shopify Digital Products provides the download access associated with the purchase.
Is this a subscription?+
No. Standard templates and packs are one-time purchases. The 12-month Updates Pass does not renew automatically either.
Do I need Microsoft Excel?+
Microsoft Excel is recommended. Some formulas, formatting or behavior may differ in Google Sheets, LibreOffice or other applications.
Can I edit the templates?+
Yes. You can replace DEMO data and adapt your internal information. Redistribution or resale of source files is not permitted.
Do they connect automatically to carriers?+
No. Carrier APIs, ERP, TMS, email and external automation require a separate project.
What is the difference between a template and a Pack?+
A template covers one workflow need; Packs combine multiple tools at a lower price than buying them individually.
Can I share the files with my team?+
For multiple users, use a Team or Enterprise license for internal use within the same organization and purchased user limit.
What does customization include?+
Depending on the tier: fields, statuses, formulas, dashboards, KPIs, extra sheets and branding. External integrations are quoted separately.
Does it replace customs or tax advice?+
No. These are organizational tools; regulatory requirements must be verified for each operation using official sources.